AI-Powered Refund Governance

Intelligent Refund Governance for SaaS

Automate approval workflows, maintain compliance, and gain real-time visibility into every refund decision. AXIORRA evaluates each request against your policies, routes them to the right approvers, and keeps a complete audit trail — so you can scale without losing control.

Limited early access spots
Priority onboarding
AXIORRA Dashboard
Refund Requests
1,247
+12% this month
Governed
$48.2K
This quarter
Latest Refund Analysis HIGH RISK
87
Amount Anomaly +340%
Velocity Score High
History Flag 3 prior refunds
Decision Flow
Received
AI Scoring
Policy Enforced
Policy Enforced
$2,847 governed

Built for teams on Stripe

STRIPE
0ms
Real-Time Decisions
Every refund scored in under 200ms
0-D
5-Dimension Risk Scoring
Amount, velocity, customer age, history & reason
24/7
Automated Governance
Auto-approve, escalate, or deny — no manual triage
Product Features

How AXIORRA Protects Your Revenue

Enterprise-grade refund governance powered by AI. Every refund is evaluated, scored, and routed automatically.

Real-Time Risk Scoring

Every refund request is scored 0-100 across five dimensions: transaction amount, refund velocity, customer account age, refund history, and reason analysis. Low-risk refunds are auto-approved instantly. High-risk refunds are blocked or escalated — no manual review needed for the easy ones.

Smart Escalation Workflow

When a refund needs human judgment, AXIORRA emails your finance manager with a one-click Approve or Deny decision. Built-in Separation of Duties enforcement ensures the person who requested the refund can never approve it. 24-hour SLA with auto-timeout protection.

Chargeback Defense & Dispute Management

When chargebacks hit, AXIORRA auto-detects the dispute category — Chargeback Defense, Double Dip (refund already issued + chargeback filed), or Refund Not Received. It auto-populates evidence, generates evidence packs (PDF/ZIP), and tracks deadlines so you never miss a response window.

Daily Reconciliation Engine

An 8-step automated reconciliation runs every night comparing your AXIORRA records against Stripe. It catches failed refunds, currency mismatches, partial refund discrepancies, and double recovery. Alerts are categorized by severity — low, medium, high, critical.

Immutable Audit Trail

Every action — refund request, policy decision, manager approval, webhook event — is logged with SHA-256 content hashing and HMAC signatures. Hash chaining links every event to the previous one for tamper-evident compliance. Export audit logs as CSV or JSON for any regulatory review.

Anomaly Detection

Real-time monitoring catches velocity spikes (3x normal refund rate), amount anomalies (5x customer average), and denial rate surges. Alerts fire instantly so your team can investigate before losses compound.

Who AXIORRA Is For

SaaS companies processing refunds through Stripe

Finance and CX teams managing refund approvals manually or in Slack

Companies preparing for audit readiness or scaling past ad-hoc refund workflows

How It Works

Get Started in 3 Steps

From sign-up to automated refund governance in under 10 minutes.

Connect Stripe

Plug in your Stripe API keys. AXIORRA processes webhooks in real-time with automatic event deduplication.

Configure Policies

Set risk thresholds, escalation rules, and manager routing per customer. Choose from pre-built templates or customize your own.

Govern Automatically

Every refund is scored, routed, and documented. Your finance team only sees the cases that need human judgment.

Dashboard Preview

Your Command Center for Refund Governance

Real-time visibility into every refund decision, risk score, and governance action.

A
AXIORRA
Dashboard
Last updated: Just now
Overview
Refund Requests
Disputes
Policies
Audit Logs
Active Customers
12,847
+234 this month
Refund Requests
1,247
This month
Prevented Loss
$48.2K
This quarter
Pending Approvals
7
Requires attention

Governance KPIs

99.2%
Approval Rate
23
Violations Prevented
156
High-Risk Routed
94%
Auto-Decisions
Approved (75%) Escalated (20%) Warn (3%) Blocked (2%)

Recent Anomaly Alerts

Critical Velocity spike: 3.2x normal rate
2 min ago
Medium Amount anomaly: +580% for customer #4821
15 min ago

Recent Refund Requests

ID Customer Amount Risk Score Status
#RF-8921 [email protected] $299.00 12 Auto-Approved
#RF-8922 [email protected] $1,247.00 87 Blocked
#RF-8923 [email protected] $49.00 45 Escalated
Dispute Management

Win More Chargebacks With Automated Evidence Collection

AXIORRA automatically categorizes disputes, compiles evidence, and tracks deadlines so you never miss a response.

Dispute Case #DSP-4821
Double Dip
Dispute Reason
Product/Services not received
Amount
$499.00
Card Last 4
•••• 4242
Deadline
3 days left

Evidence Checklist

Customer purchase receipt
Uploaded
Refund policy acknowledgment
Uploaded
Delivery/shipping proof
Missing
Communication history
Verified
Win Rate
78%
Last 30 days
Recovery Amount
$24.8K
This quarter
Avg. Resolution
4.2h
Response time
Security & Compliance

Enterprise-Grade Security, Built In

Bank-level security for your refund governance data. Built with compliance-first architecture.

Role-Based Access Control

Admin, Manager, Support Agent, Viewer roles with granular permissions. Control who can view, approve, or configure refund policies.

Separation of Duties

Requester cannot approve their own refund. Enforced at the API level — impossible to bypass.

Tamper-Evident Audit Logs

SHA-256 hashing + HMAC signatures + hash chaining. Every action is cryptographically verified and linked.

Multi-Tenant Architecture

Each organization's data is fully isolated with org-scoped policies. Your data never mixes with other customers.

Webhook Signature Verification

All Stripe webhooks are cryptographically verified before processing. No spoofed events can enter your system.

Data Retention Policies

Configurable automated data lifecycle management. Set retention periods per data type for compliance.

Early Access

Join the Waitlist

Be among the first to experience automated refund governance. Limited spots available for early access.

Get Early Access

Sign up now to secure your spot and get exclusive early access to AXIORRA's refund governance platform.

Request Early Access

Free for founding customers • Preferred pricing locked in before general availability • 10-minute setup when launched

FAQ

Frequently Asked Questions

Take Control of Every Refund Decision

Automate approvals, enforce policies, and maintain a complete audit trail — all from one platform.

Limited early access spots • No credit card required • Priority onboarding